Welcome to the FAQ page for Aurex UAE. We’re dedicated to providing a seamless shopping experience in the UAE. Below are answers to common questions about our services:
1. What products do you offer?
We offer a curated range of high-quality, trendy products designed to meet your lifestyle needs. Browse our catalog for the latest selections.
2. What shipping options are available?
We provide free shipping on all orders across the UAE. Your order will be processed promptly and delivered within 7–14 days.
3. What happens if my order isn’t delivered within 30 days?
We stand behind our delivery promise. If your order is not received within 30 days, you are entitled to a full refund.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our tracking page or contact customer support for assistance.
5. What payment methods do you accept?
We accept major credit and debit cards, along with secure online payment options to make your checkout experience safe and convenient.
6. How do I contact customer support?
If you have any further questions or need assistance, please reach out to our customer support team via:
- Email: [ help.aurex@gmail.com]
7. Can I return or exchange an item?
For any issues with your order, please review our Refund Policy and reach out to our customer support for guidance. We are here to ensure your satisfaction.
If you have any other questions, feel free to contact us. We're here to help!