Effective Date: [15-1-2025]
1. Introduction
Welcome to Aurex UAE (“we”, “us”, or “our”). At Aurex, we are committed to safeguarding your privacy and ensuring the confidentiality of your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you access our website, place an order, or interact with our services via any device.
2. Information We Collect
a. Personal Information Provided by You:
When you register, make a purchase, or contact us, we collect details such as your name, email address, phone number, shipping address, payment information, and any other data you voluntarily provide.
b. Automatically Collected Information:
We also gather technical data—like IP address, browser type, device details, and usage patterns—through cookies and similar tracking technologies to enhance your browsing experience.
3. How We Use Your Data
-
Order Processing: To fulfill purchases and send shipping updates.
-
Service Improvement: Personalize your experience and optimize our website.
-
Legal Compliance: Meet UAE regulatory requirements.
4. Order Fulfillment, Shipping & Refund Policy
- Free Shipping: Enjoy free shipping on all orders across the UAE.
- Delivery Time: Orders are typically delivered within 7-14 days.
- Refund Guarantee: If your order is not received within 30 days of shipment, you will be eligible for a full refund.
5. Data Sharing
We only share data with:
-
Payment Processors: Stripe (PCI-DSS compliant).
-
Shipping Partners: To deliver your orders.
-
Legal Authorities: When required by UAE law.
6. Your Rights (UAE PDPA Compliance)
-
Access/Update Data: Request corrections via your account dashboard.
-
Delete Data: Contact us to remove your information (exceptions apply for legal retention).
-
Opt Out: Unsubscribe from marketing emails anytime.
7. Security Measures
-
Encryption: SSL/TLS for all transactions.
-
Secure Storage: Data stored in UAE-based servers.
8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and support targeted marketing efforts. You have the option to manage your cookie preferences through your browser settings.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this policy regularly. Any material changes will be communicated to you via our website or other appropriate channels.
10. Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us at:
- Email: [ help.aurex@gmail.com]
Thank you for choosing Aurex. We are dedicated to protecting your privacy and ensuring a secure, satisfying shopping experience.