Refund Policy – Aurex UAE
Your Satisfaction Guaranteed
Last Updated: [15-1-2025]
1. 30-Day Refund Guarantee
We stand by the quality of our products. If you’re unsatisfied for any reason, you may request a refund or replacement within 30 days of receiving your order.
2. Eligibility
To qualify for a refund/replacement:
- Item must be unused, unopened, and in its original packaging.
- Proof of purchase (order number) is required.
- Refund requests must be submitted within 30 days of delivery.
Exceptions:
- Final sale items (clearly marked as "Non-Refundable").
- Products damaged due to misuse or improper care.
3. Refund Process
Step 1: Contact our support team at [ help.aurex@gmail.com] with:
- Your order number
- Reason for return
- Photos (if claiming damage/defects)
Step 2: We’ll email a prepaid return label (UAE addresses only) or instructions for returns.
Step 3: Once received and inspected, refunds are processed within 5 business days.
4. Refund Methods
- Credit/Debit Cards: Refunded to your original payment method (via Stripe).
5. Late or Missing Refunds
If your refund hasn’t arrived:
- Check your bank account (processing may take 2-10 business days).
- Contact your bank or card issuer.
- Still unresolved? Email us at [ help.aurex@gmail.com].
6. Exchanges
Need a different size or variant? Contact us within 7 days of delivery for a free replacement (subject to availability).
7. Non-Refundable Items
- Opened cosmetics, skincare, or fragrances (for hygiene reasons).
- Gift cards or downloadable products.
- Custom-made/personalized items.
8. Shipping Costs
- Free Returns: We cover return shipping for defective/wrong items.
- Customer Responsibility: Return shipping costs apply for non-defective returns.
9. Contact Us
For refund-related questions:
📧 Email: [help.aurex@gmail.com]